Frequently Asked Questions

We provide a wide range of teas, including green teas (matcha, sencha, genmaicha,…), black (wakoucha), oolong, herbal (sakura tea). We provide loose leaf tea but some teas are available in tea bags format.

Yes, most of the teas on the website are farmed and processed by Kyoto Obubu Tea Farms. Certain teas are produced by different farmers like Nakai-san who provides all of our organic teas.

Tea is an agricultural product and as such the production amount can differ year to year. However we average approximately 8 tonnes of tea per year.

We work with 3 tea farmers excluding Akky, our president, and also not counting all of the Obubu Staff Members who also harvest and produce tea.

Pricing is subject to change without notice but we aim to keep a notice period of 1 month or more.

Yes. Obubu Tea Farms hosts tours during which guests visit our factory, one of our fields and try different types of Japanese teas. For more information and to book a tour, click HERE.

Obubu Tea Farms hosts interns for periods of 3 months at a time throughout the year. Read more about the internship program and apply HERE.

Yes, we have a selection of certified organic teas, however this website is not yet prepared to facilitate the sale of Organic Tea due to the nature of the certification process. We aim to be able to accept orders of Organic Certified tea within this year.

Unfortunately, we are unable to create blends on request.

No, we are unable to offer exclusivity on specific teas.

While we are able to provide images in a downloadable link on request we will be preparing an area of this website to cater to the needs of our wholesale customers for images and video.

We currently ship to the majority of countries around the world with a few exceptions due to consistent issues experienced during the customs transition in the country of delivery.

From the completion of the order we aim to ship orders within 10 working days but operationally we are averaging 5 working days. We will ask for customers to expect longer wait times during times of low stock or particularly busy periods, for example during the Spring Harvest.

In general, all sales on this website are final. However, we may accept returns and/or refunds on a case by case basis if your package has arrived damaged or defective in some way. Please be sure to take photographic evidence and contact us immediately.

DHL shipments generally take 3-10 days, but may take longer depending on the time of year and your region. If you have not received your item within 17 business days, please contact us.

EMS shipments generally takes 10-14 days, but may take longer depending on the time of year and your region. If you have not received your item within 21 business days, please contact us.

You can place an order directly through our website or for custom orders please contact our sales team at info@obubutea.com

We accept payments credit/debit cards. Other payment methods including via bank transfer may be available upon request.

To take advantage of wholesale prices, a minimum order is ¥30’000.

We can accept preorders for specific products and this functionality is being prepared on this website.