| Category | Value |
|---|---|
| Legal name | 京都おぶぶ茶苑合同会社 Kyoto Obubu Tea Farms Ltd. |
| Address | 619-1201 京都府 相楽郡和束町 園 大塚2 2 Otsuka Sono, Wazuka-cho, Soraku-gun, Kyoto, 619-1201, JAPAN |
| Phone number | 0774 78 2911 Hours: 10:00–18:00 (excluding weekends and national holidays) |
| Email address | info@obubutea.com |
| Head of Operations | 松本 裕和 Matsumoto Hirokazu |
| Additional fees | Shipping fees and bank transfer fees are the responsibility of the customer. |
| Exchanges and returns policy | As a general rule, all sales are final. Non-Tea Food Products – Due to the perishable nature of food items, returns for customer convenience are not accepted. – If the product is damaged or defective, please contact us without tampering with the item within its expiration date. – If the defect is determined to be our fault, we will cover the shipping costs for an exchange or return. Teaware & Tea Utensils – Returns due to customer convenience are not accepted. – However, if the item is damaged during shipping or differs from the order, please contact us. – Return shipping fees will be discussed case by case. ※ Used items cannot be returned or exchanged. |
| Delivery times | Shipments will be sent out within 10 working days. If there is a change in that schedule, notification will be sent via email. |
| Accepted payment methods | Credit cards (or via bank transfer in certain cases) |
| Payment period | Credit card payments are processed immediately, while local bank transfers must be sent within three days of the order date. |
| Price | Amounts listed on each product page. |
